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Edited: August 19, 2019
Your privacy is important to us and the Evaluate Group, including EvaluatePharma USA, Inc. (collectively “Evaluate”), is committed to protecting and respecting your privacy.
Evaluate is an international business with offices in the U.S. Our management and business processes cross borders which results in client and employee data being transferred across borders.
We may handle Personal Identifiable Information (“PII”) collected from individuals located within the European Union (“EU”) member countries, so we have therefore committed to comply with the Privacy Shield Principles as set forth by the U.S. Department of Commerce and European Commission regarding the collection, use and retention of PII from EU member countries.
EvaluatePharma USA, Inc., our U.S. office, has certified that it adheres to the Privacy Shield Principles of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, recourse, enforcement and liability. We are subject to the investigatory and enforcement powers of the Federal Trade Commission. To learn more about the Privacy Shield Principles, and to view our certification, please visit www.privacyshield.gov.
Evaluate maintains offices globally, and as such your PII may be accessed by Evaluate’s employees worldwide. Our employees must have a legitimate business reason to obtain access to your PII.
We collect your name and email from you when you voluntarily contact us via email or through the Contact Page on www.evaluate.com or www.evaluategroup.com (“Websites”) to respond to any questions or comments submitted to Evaluate.
Via Google Analytics
In some areas of our website ("the Site"), we ask you to register and thereby provide personal information. When you do so, we ask you to give us your name, email address, company or affiliation, department, job title and other personal information for the purpose of supplying the Services to you.
Where your employer has contracted with us to supply the Services to you, they may provide the personal information we need to register you.
We collect statistical information about browsing actions and patterns in order to improve our products, and to personalise and improve the Site's user experience. This includes aggregated statistical information, which does not identify you.
We also collect statistical information about browsing actions and patterns which can be associated with specific users, including the pages on the website that you visit and the functionality of the services of which you make use.
We don't collect information on the content of any documents that you create or generate through the Site (such as Excel reports, pdf reports, etc).
In compliance with the Privacy Shield Principles, Evaluate commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Evaluate at:
Evaluate has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU in the context of the employment relationship.
The information you provide will be kept confidential. We will hold, use and disclose your personal information for our legitimate business purposes including:
i. to identify you and authenticate your use when you visit the Site;
ii. to provide our Services to you as a user of the Site, including enhancing your user experience;
iii. to provide you with newsletters, special offers, information of relevant content or features of the Site to help you make the most of our Services and for related marketing purposes. We will only do so if you have submitted your contact details to us for these purposes or otherwise provided your consent;
iv. to notify you about changes to our service and/or the Site;
v. to advise you of news and industry updates, events, promotions and competitions;
vi. to fulfil contractual obligations with our clients;
vii. to provide further services to you by sharing your personal information with other companies within our Group of companies as well as trusted third parties. Further details about this are set out in the separate section below on Sharing your Personal Information [link to this]; and
viii. to release personal information to regulatory or law enforcement agencies, if we are required or permitted to do so.
On each occasion that we send you a newsletter or marketing information, you will be given the choice to opt-out. You will have the opportunity to opt-in when your PII is initially collected in the EU for certain types of processing.
Evaluate will not use your PII for any purpose other than which it was submitted unless we obtain your consent.
We will only share your PII with trusted third parties where we have retained them to provide services that you have requested or for our legitimate business purposes, such as IT or professional support services. It is Evaluate's liability to ensure that the data is processed by its business partners in compliance with the data protection legislations.
Evaluate uses reasonable administrative, technical and operational security measures to safeguard PII in its possession against loss, theft and unauthorized use, disclosure or modification.
Evaluate uses third-party parties, including Rackspace and Microsoft Azure services, for storing some of the PII we collect. All such parties participate in the EU-US Privacy Shield Framework.
If you wish to access, correct or delete your PII, please notify Kayla.Pomponi@evaluate.com or call us at +1-617 573-9450 and ask for Kayla Pomponi. We will respond to your request within 30 days.
If your information has been transferred from the EU to the U.S. and you believe that Evaluate has not adequately resolved any such issues, you may contact the Information Commissioner’s Office (“ICO”), the national data protection authority that Evaluate has agreed to cooperate with in regards to complaints related to PII. For more information visit https://ico.org.uk or to submit a complaint visit https://ico.org.uk/concerns/. If any request remains unresolved, you may have a right, under certain conditions, to invoke binding arbitration under Privacy Shield; for additional information, see https://www.privacyshield.gov/article?id=ANNEX-I-introduction.