Evaluate Client Success

Our team’s personalised approach ensures you get the information you need, when you need it. We understand the commercial and industry issues that impact your organisation and help you maximise Evaluate’s comprehensive commercial intelligence in support of your business imperatives.

We save you time and further your understanding, driving better strategic decisions. Whether recommending the right lens for an analysis, clarifying methodologies behind the numbers, or directing you to relevant resources, Client Success is your partner to find the answer.

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Preparing you to succeed

A tailored introduction to our resources

Client Success develops a customised onboarding plan that address the needs of your role and organisation and works with your schedule to offer the right level of support.

Your responsibilities and objectives are our priority so we quickly direct you to the most essential resources. We identify and focus on what matters to you — taking you from exploration to understanding, easily and accurately.

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Past present future

Building your expertise

Ongoing assistance and proactive guidance

Client Success provides timely and thoughtful answers to your questions. You can reach us directly with a call or email and every inbound request is personally handled by a member of our team.

As your partner, we guide you so Evaluate can deliver even more for your organisation. We reach out with proactive updates on new features and data, published reports, and more, helping you discover additional value and insights.

Enhancing your experience

Client-driven data evolution

Client Success listens to your feedback and learns from your needs. We use your input to expand Evaluate's offerings and keep you informed of our progress every step of the way.

We offer multiple opportunities for you to directly participate in the product development process to ensure your voice is heard as we shape new solutions.

though leaderhip

“ Evaluate's Client Success team is one of their best assets. The longstanding relationship, support and advice saves time and improves our results. ”

Vishwas S, Vice President, Bank of America

“ Evaluate Client Success is one of the best support systems across the many vendors we use. They understand our business, help me think through solutions, and address the core of my questions with personalised guidance. ”

Marketing Science Manager, Genentech